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How jittawin Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your bKash, Nagad, or Rocket transactions, and keep your account secure.

bKash, Nagad, Rocket wallet data protectedAccount data held only as long as neededYou can request, update or delete your dataLive casino and slots
jittawin How jittawin Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Security and Your Rights

We apply encryption to your account data at rest and in transit. Payment references from bKash, Nagad, and Rocket transactions are stored in isolated records that our general customer-facing staff cannot access. If you believe your account has been accessed without your knowledge, contact support immediately so we can freeze your session and investigate the device log.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage non-essential cookie preferences through your browser at any time.

Account Security

Login attempts are monitored for unusual patterns. An OTP sent to your registered mobile number is required to confirm account changes, adding a check beyond your password alone.

Data Retention

We keep your account data for as long as your account is active and for the period required for financial records under applicable rules. After that, records are deleted or anonymised.

Your Rights

You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion — subject to any legal retention requirements that apply in your region.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we use your data, want to correct information on your account, or want to ask us to delete your records, contact our support team directly. We aim to acknowledge data-related requests promptly and resolve them in line with applicable requirements. Your request should include your registered account email or phone number so we can locate your records accurately.

Team online

Live Chat

Start a live chat session from your account dashboard to reach our team for any privacy or data question tied to your account.

Email Support

Send your data request or privacy concern to our support email address. Include your registered mobile number or bKash, Nagad, or Rocket wallet reference.

Account Settings

Some data preferences — like cookie consent and communication settings — can be updated directly inside your account settings without contacting support.

Privacy Policy Questions We Get Asked

These are the data and privacy questions that come up most often. If your question is not covered here, our support team can help through live chat or email.

We collect your name, contact details, and the mobile wallet number you use — bKash, Nagad, or Rocket — along with device and session data to verify your identity and secure your account.

Your wallet number is passed only to the payment processor for the specific transaction you initiate. We do not share it with advertisers or any unrelated third party.

We retain financial records for the period required under applicable rules after account closure. Once that period ends, your records are deleted or anonymised fully.

Yes. Send a deletion request via live chat or support email with your registered phone number. We will process it subject to any legal retention obligations that apply in your region.

We use session cookies for login continuity and analytics cookies for page performance. You can block or clear non-essential cookies through your browser settings at any time without losing your account.

Contact support through live chat or email with proof of the correct detail. Our team will update your record and confirm the change back to you once it is done.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.